Customer Assistance
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Customer Assistance
Thanks to our 155 employees trained in our products, we are able to provide quick technical answers anywhere in the world.
We run group technology labs to help analyze existing solutions and techno-operational labs to simulate changes and assess their impact. Through the analysis of field data, we propose changes in the definition and improvements of the support solution.
We make available to our customers the Services Operational Center (COSS) to implement these resources responsively and according to customer needs. This proximity allows us to propose technical solutions adapted to operational support issues, such as:
- Batlift, a mobile and deployable maintenance workshop solution
- Tele-expertise, an "augmented" expert assistance to forces in operation